Adam Koester
Grand Forks,ND
Summary
Dedicated crew member with a strong focus on customer service, teamwork, and problem solving. Proven ability to enhance customer satisfaction through effective communication and attention to detail.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Crew Member
McDonald's
Grand Forks, ND
08.2025 - Current
- Maintained knowledge of menu items to provide recommendations and answer customer inquiries.
- Responded promptly to customer feedback, enhancing overall dining experience.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
Cart Attendant
Walmart
Grand Forks, ND
04.2023 - 10.2023
- Collected and returned shopping carts efficiently to designated areas, ensuring store accessibility.
- Maintained cleanliness and organization of cart storage areas to optimize workflow.
- Provided support during high-traffic times by managing multiple tasks simultaneously.
- Monitored parking lot for abandoned carts, reducing clutter and improving aesthetics.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
Car Wash Attendant
Valley Dairy
Grand Forks, ND
06.2022 - 08.2022
- Operated car wash equipment efficiently, ensuring high-quality service and customer satisfaction.
- Assisted customers with vehicle cleaning options, providing recommendations based on individual needs.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Maintained cleanliness of work area and equipment, adhering to safety and sanitation standards.
Crew Member
Sonic
Grand Forks, ND
05.2020 - 12.2021
- Provided exceptional customer service, ensuring accurate order fulfillment and timely delivery.
- Operated kitchen equipment, adhering to safety and sanitation protocols for food preparation.
- Managed cash register transactions, processing payments efficiently and accurately.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted in training new crew members on operational procedures and menu items.
- Collaborated with team members to maintain a clean and organized work environment.
Education
High School Diploma -
Central High School
Grand Forks, ND05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safety awareness
- Basic math
- Leadership qualities
- Heavy lifting
- Safety
- Resilience and persistence
- Valid Driver's license
- Diversity awareness
- Workplace safety
Timeline
Crew Member
McDonald's
08.2025 - Current
Cart Attendant
Walmart
04.2023 - 10.2023
Car Wash Attendant
Valley Dairy
06.2022 - 08.2022
Crew Member
Sonic
05.2020 - 12.2021
High School Diploma -
Central High School