Adam Seely
Houston ,TX
Summary
Proven Dispatcher at Ingram Barge Company, adept in dispatch software and stress tolerance, I expertly managed high-stress situations, ensuring efficient coordination and delivery. My skills in dispatch coordination and customer relations led to improved workflow and satisfaction. Achievements include streamlining dispatch processes, enhancing team collaboration, and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Dispatcher
Ingram Barge Company
Houston, TX
02.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vessels.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of Number fleet vessels.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Education
Associates Degree -
San Jac Community College
Houston, TXSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Customer Relationship Management
- Updating logs
- Service Coordination
- Critical Thinking
- Multitasking Abilities
- Schedule Management
- Active Listening
- Microsoft Office
- Teamwork and Collaboration
- Excellent Communication
Timeline
Dispatcher
Ingram Barge Company
02.2014 - Current
Associates Degree -
San Jac Community College