Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Management leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
39
39
years of professional experience
Work History
General Manager
Modern Auto Body Of South Orange
06.1984 - 06.2023
Responsible for all aspects of supervision and management of a fast-paced auto collision shop
Ensured compliance of all insurance company guidelines, submitted accurate billing
Established a Hazard mitigation plan to provide responsible, safe facility including hazardous waste identification management and federal workplace safety law adherence
Acted as primary liaison between customers, vendors, personnel, insurers to provide seamless, consistent experience for all
Assessed and resolved any issue presented, including shop expansion, relocation, and municipal building department negotiations
Researched and acquired specialty repair equipment as needed
Supervised and enforced safety procedures, provided medical care for emergency situations throughout facility
Developed and improved training programs for new security staff
Worked closely with owner to meet and exceed business expansion goals
Rescue Squad Captain
Watchung Rescue Squad
01.2003 - 02.2020
Established command/supervision as Chief of Operation for 50-member volunteer EMS provider
Responded to medical, trauma, and psychiatric emergencies in emergency response vehicle as requested by Police Dispatcher
Supervised team of line officers elected to manage operations and budget
Reviewed all patient care reports for accuracy and quality
Ensured all members obtained and/or maintained training requirements and certifications as needed
Attended regular meetings with municipal emergency response leaders
Provided timely written reports to Somerset County OEMs for any mass casualty, fire, or as requested
Assessed need for crew debriefing, possible blood-borne pathogen contagion and initiated outside services involvement
Verified all municipal. county, state, and federal laws were followed at all times
Deputy Coordinator
Office Of Emergency Management
01.2012 - 02.2016
Established proactive emergency management plans for all contingencies as team member
Acted as OEM Coordinator for the Borough of Watchung for the duration of Storm Sandy, established command center, operational plan, and resource requests as needed. Utilized ICS structure to manage resources, assisted in creating after-event reports for FEMA.