Addison Polakiewicz
Tallahassee
Summary
Personable and reliable with positive attitude and strong leadership capabilities. Possesses deep understanding of customer service principles and hands-on skills in managing dining operations and team coordination. Focused on delivering exceptional guest experiences and driving team performance to achieve high standards.
Overview
3
3
years of professional experience
Work History
Head Server
Cooshs Bayou Rouge
08.2022 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Education
Bachelor - Hospitality And Tourism Management
Florida State University
Tallahassee, FL12-2026
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL08-2024
Skills
- Safe food handling
- Multitasking skills
- Exceptional communication
- Training employees
- Team management
- Complaint resolution
- Staff motivation
Timeline
Head Server
Cooshs Bayou Rouge
08.2022 - Current
Bachelor - Hospitality And Tourism Management
Florida State University
Associate of Arts - General Studies
Tallahassee Community College
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