Addysen Garrett

For Christian Home Care

• Manage caregiver-client relations, resolving questions, complaints, or issues, including those related to the EVV (Electronic Visit Verification) app.
• Place PCCP (Personal Care Plan) and HCBS (Home and Community-Based Services) referrals, ensuring clients receive appropriate care services.
• Monitor timestamps and ensure adherence to state policy.

For Urbana Group Home:

• Oversee and maintain accurate and compliant resident files per DMH and DHSS regulations.
• Ensure employee records are fully compliant with DMH and DHSS guidelines.
• Coordinate resident appointments and arrange transportation, ensuring punctuality for all appointments.
• Communicate with residents' physicians to verify care plans are being followed and address any medical concerns.

May we contact this employer?: No

• Made patient appointments per appropriate guidelines set forth by Provider/Clinic manager.
• Answered inquiries relating to services and fees, simple insurance inquiries and screen emergencies.
• Provided detailed messages, processing of forms, scanning, updating appropriate consent forms,
• Updated insurance coverage, updated demographics, maintained organization, and completed open and closing procedures.
• Communicated with providers and nursing staff

May we contact this employer? : Yes

• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

May we contact this employer? Yes

• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

May we contact this employer? : Yes