Addyston Ray
Cincinnati,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Dispatcher
Apollo Home
04.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate arrival times that worked for or customers.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Worked closely with each department manager to ensure we hit our daily, weekly, and monthly revenue goals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver/Dispatcher
REL Delivery Solutions
06.2020 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Patient Care Representative
Lasik Plus Vision Center
12.2018 - 04.2020
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients, ensuring prompt responses and resolutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Wireless Team Lead
MarketSource
08.2016 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Utilized persuasive sales techniques to convert leads into sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Princeton High School
Cincinnati, OHSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Customer Relations
- Decision-Making
- Critical Thinking
- Route Planning and Adjustment
- Customer File Maintenance
Timeline
Dispatcher
Apollo Home
04.2022 - Current
Driver/Dispatcher
REL Delivery Solutions
06.2020 - 04.2022
Patient Care Representative
Lasik Plus Vision Center
12.2018 - 04.2020
Wireless Team Lead
MarketSource
08.2016 - 04.2018
High School Diploma -
Princeton High School