Adela Denova
Manor
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Shift Leader
Pet Supplies Plus
Austin
03.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Trained new team members on customer service and product knowledge.
- Managed inventory levels and organized stockroom for efficient access.
- Collaborated with management to implement promotional displays effectively.
- Handled cash register operations and processed customer transactions accurately.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
House Cleaner
Yuri’s cleaning
Austin
08.2021 - 11.2022
- Cleaned residential properties following established cleaning protocols.
- Conducted quality checks to ensure thoroughness of cleaning tasks.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
Crew Member
Wendys Restaurant
Cedar Creek
10.2011 - 04.2012
- Assisted customers with orders and provided excellent service.
- Operated kitchen equipment safely and efficiently during peak hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
Lanier High School
Austin, TX 09.2006 - 09.2009
Skills
- Customer service
- Team leadership
- Inventory management
- Cash handling
- Staff training
- Project coordination
- Effective communication
- Team motivation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Shift Leader
Pet Supplies Plus
03.2024 - Current
House Cleaner
Yuri’s cleaning
08.2021 - 11.2022
Crew Member
Wendys Restaurant
10.2011 - 04.2012
Lanier High School
09.2006 - 09.2009