Adelaida Rodriguez
West Allis,WI
Summary
Experienced Customer Service Representative with10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hentzen Coatings Inc.
08.2019 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Worked well in a team setting, providing support and guidance.
Production Assembler/Manufacturing Line Leader
Oerlikon Metco
10.2016 - 10.2019
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Recognized and reported defective material and equipment to shift supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Printing shipping labels and postage.
- Tracking inventory and keeping accurate records.
Education
Associate of Science - Medical Assisting
Sanford Brown College
West Allis, WI08.2010
High School Diploma -
Loyola Academy H/S
Milwaukee, WI06.2002
Skills
Order Processing
Customer Relations
Assertiveness
Calm and Professional Under Pressure
Clerical Support
Professional telephone demeanor
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Hentzen Coatings Inc.
08.2019 - Current
Production Assembler/Manufacturing Line Leader
Oerlikon Metco
10.2016 - 10.2019
Associate of Science - Medical Assisting
Sanford Brown College
High School Diploma -
Loyola Academy H/S
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