Adelle Rivera-Polanco
Ontario,CA
Summary
Customer Support Specialist with strong communication and problem-solving expertise, complemented by exceptional attention to detail. Skilled in accurately documenting cases and maintaining thorough, precise records while ensuring full compliance with company policies and standards. Resolves customer inquiries and concerns with professionalism and empathy, consistently delivering positive experiences.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
American Honda Motor Co
Chino, CA
04.2025 - Current
- Handled customer inquiries efficiently through phone and email, ensuring a positive customer experience.
- Utilized CRM systems to systematically monitor customer interactions, ensuring accurate case documentation and quick retrieval of relevant account details.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- optimized team-wide systems through proactive process mapping and the integration of automated tools to boost output.
- Managed customer interactions regarding warranty claims and recall procedures, maintaining strict compliance with established company policies.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Setter
Adriana's Insurance
Ontario, CA
09.2024 - 04.2025
- Assisted clients in understanding insurance products and services.
- Processed policy applications and renewals efficiently.
- Maintained accurate records of client interactions using CRM systems.
- Provided training support to new staff on operational procedures.
- Addressed customer inquiries and resolved complaints to enhance satisfaction.
- Managed client communications, ensuring timely responses to inquiries and claims processing.
- Maintained detailed records of client interactions, ensuring compliance with industry regulations.
Customer Service Cashier
Home Depot
Pomona, CA
06.2023 - 09.2024
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to resolve customer issues and improve service delivery.
- Trained new hires on operational procedures and customer service best practices.
- Conducted regular audits of cash register operations to ensure accuracy and compliance.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Sotomayor Arts And Science Magnet
Los Angeles, CASkills
- Problem-solving
- Customer relationship management (CRM)
- CRM software
- Data entry
- Time management
- Empathy and patience
- HR policies
- Recordkeeping
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Customer Support Specialist
American Honda Motor Co
04.2025 - Current
Setter
Adriana's Insurance
09.2024 - 04.2025
Customer Service Cashier
Home Depot
06.2023 - 09.2024
High School Diploma -
Sotomayor Arts And Science Magnet