Adilene Herrera
Tacoma,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, highly organized, proactive and punctual with team-oriented mentality. Excellent multitasking skills and can quickly master new skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
Crawl Pros
Tacoma, WA
08.2022 - Current
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Entered information into system to update status reports.
- Analyzed demand and recommended updates to calendar schedule.
- Processed payments and updated accounts to reflect balance changes.
- Verified pricing and computed product totals to complete detailed invoices.
- Gave out knowledgeable details regarding business offerings and procedures.
- Provided training and guidance on scheduling processes to new employees.
- Scheduled and confirmed appointments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Warehouse Picker
Central Garden and Pet
Algona , WA
04.2021 - 08.2022
- Recognized defective material and reported issues to management.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed established guidelines for picking orders accurately.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Processed returns of defective merchandise as required.
- Packed boxes and stock using organizational guidelines.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Head Hostess
Toreros Mexican Restaurants
Renton, WA
01.2018 - 12.2019
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered telephone to provide dining information and take reservations.
- Stocked server areas with supplies before, during and after shifts.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted with seating arrangements for large groups and special occasions.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Built positive relationships with other front-of-house and kitchen staff.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
High School Diploma -
Kentwood High School
Covington, WA06-2020
Skills
- Customer Relations Skills
- Professional Telephone Demeanor
- Computer Skills
- Critical Thinking
- Schedule Management Expertise
- Recordkeeping Experience
- Documentation Skills
- Attention to Detail
Affiliations
- Pageant titleholder of three (3) different titles.
- Member of numerous nonprofit organizations.
- Participate in self guided classes such as painting, pottery and candle making.
- Freelance model and makeup artist.
Languages
English
Professional
Spanish
Professional
Timeline
Scheduling Specialist
Crawl Pros
08.2022 - Current
Warehouse Picker
Central Garden and Pet
04.2021 - 08.2022
Head Hostess
Toreros Mexican Restaurants
01.2018 - 12.2019
High School Diploma -
Kentwood High School