Adjanie Germain
Boca Raton,FL
Summary
Proven to enhance guest satisfaction at Sinai Residences, I leveraged strong problem-solving and customer service skills to exceed expectations. Adept at fostering inclusivity, my adaptability and teamwork significantly improved guest experiences, showcasing a commitment to excellence and efficiency in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Concierge
Sinai Residences
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Hostess/Server Assistant/togos
Bonefish Grill Restaurants
05.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Hostess
Flannigan’s
03.2021 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Education
Monarch High
Coconut Creek, FL06.2023
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Team player mentality
Timeline
Concierge
Sinai Residences
04.2024 - Current
Hostess/Server Assistant/togos
Bonefish Grill Restaurants
05.2023 - Current
Hostess
Flannigan’s
03.2021 - 08.2023
Monarch High
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