Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Admir Osmanovic

Jacksonville,FL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Insurance Adjuster

Eberl Claim Services
04.2023 - Current
  • Answered customer questions regarding deductibles.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Verified insurance claims and determined fair amount for settlement.
  • Examined claims forms and other records to determine insurance coverage.
  • Substantiated legitimate claims and denied unjustified claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Prepared summaries of damage, payments, and policy coverage.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Efficient in CC1 AND XACTIMAITE

Operations Manager

Catastrophic Solutions DBA Hail Specialists
03.2020 - 02.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Devised processes to boost long-term business success and increase profit levels.

Call Center Customer Service Specialist

Convergys
08.2019 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Answered up to 110 incoming calls in busy, fast-paced global call center.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Car Sales Consultant

Lexus Of Jacksonville
08.2018 - 08.2019
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Responded to customer enquiries via telephone and email.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Server

St Mary's Seafood Restaurant
07.2017 - 07.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate of Arts - Business Administration

University of North Florida
Jacksonville, FL
07.2018

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2014

Skills

  • Reading Comprehension
  • Claims File Management Processes
  • Database Management
  • Microsoft Word
  • Data Analysis
  • Active Listening
  • Risk Management
  • Critical Thinking
  • Claims Negotiation
  • Quality Control
  • Advanced Oral and Written Communication Skills
  • Customer Satisfaction

Accomplishments

  • Supervised team of 15 staff members.
  • Achieved 20 % more profit by introducing SalesForce for organizing companies data- ensuring no money was left on the table. As well as keeping everyone up to date to be able to properly coordinate daily tasks.
  • Managed 150 opportunities per month.
  • Achieved top rookie salesman by following protocols and engaging customers with accuracy and efficiency.
  • While maintaining all of works duties- played professional soccer for Jacksonville Armada.
  • Graduated with a 3.8 GPA


Certification

  • AIE - Accredited Insurance Examiner
  • State Farm Certificate
  • 6-20 All Lines Adjuster License
  • Licensed in multiple states

Languages

English
Full Professional
Croatian
Full Professional
German
Limited Working

Timeline

Independent Insurance Adjuster

Eberl Claim Services
04.2023 - Current

Operations Manager

Catastrophic Solutions DBA Hail Specialists
03.2020 - 02.2023

Call Center Customer Service Specialist

Convergys
08.2019 - 01.2020

Car Sales Consultant

Lexus Of Jacksonville
08.2018 - 08.2019

Server

St Mary's Seafood Restaurant
07.2017 - 07.2018

Associate of Arts - Business Administration

University of North Florida

High School Diploma -

Mandarin High School
  • AIE - Accredited Insurance Examiner
  • State Farm Certificate
  • 6-20 All Lines Adjuster License
  • Licensed in multiple states
Admir Osmanovic