Adolfo Ortiz
Bridgeport,CT
Summary
Dynamic Night Auditor with a proven track record at Cambria Suites White Plains - Downtown, excelling in front desk operations and guest services. Expert in balancing accounts and generating night audit reports, while fostering teamwork and resolving issues efficiently. Committed to enhancing customer satisfaction and operational efficiency through strong problem-solving skills.
Overview
3
3
years of professional experience
Work History
Night Auditor
Cambria Suites White Plains - Downtown
New York, NY
03.2023 - Current
- Managed front desk operations, ensuring smooth check-ins and check-outs for guests.
- Reconciled daily financial transactions, verifying accuracy of all charges and payments.
- Maintained operational efficiency by resolving guest inquiries and complaints promptly.
- Generated nightly reports detailing occupancy rates and revenue for management review.
- Collaborated with housekeeping to ensure room availability and cleanliness standards met.
- Utilized property management system to track reservations, cancellations, and guest preferences.
- Provided training and support to new staff on audit procedures and front desk operations.
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Commercial Pilot -
Edaci
Lima,PeruBachelor -
Universidad De Lima
Lima,PeruSkills
Front desk operations
Multitasking and organization
Problem-solving
Strong work ethic
Night audit reports
Punctual and dependable
Resolving issues
Teamwork and collaboration
Decision-making
Guest services
Time management
Guest relations
Account balancing
Office supervision
Staff training
Customer service
Night audit procedures
Reception management
Teamwork orientation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Night Auditor
Cambria Suites White Plains - Downtown
03.2023 - Current
Commercial Pilot -
Edaci
Bachelor -
Universidad De Lima