Dedicated service worker with a strong focus on customer service, effective communication, and conflict resolution. Proven ability to train staff and manage operations efficiently.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Shift Leader
Joe and the Juice
Chicago, Illinois
09.2024 - Current
Supervised daily operations and staff during peak shifts for optimal efficiency.
Managed inventory levels and coordinated stock replenishment to ensure availability for customer demand.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Trained new team members on company standards and procedures, ensuring compliance.
Maintained cleanliness and organization of workstations and equipment to uphold safety.
Supervised cleaning of dining areas, restrooms, kitchen equipment, and floors to uphold safety and sanitation standards for customers and staff.
Maintained an organized work environment by delegating tasks to staff.
Collaborated with team to create a supportive work environment, enhancing staff morale and engagement.
Inspected orders for quality and completeness to ensure customer satisfaction.
Host/Server
IHOP
Crystal Lake, Illinois
10.2023 - 09.2024
Greeted and welcomed guests upon arrival at the restaurant.
Managed seating arrangements to optimize guest flow and minimize wait times.
Maintained cleanliness and organization of the host stand and entry area.
Answered phone calls to take reservations and provide information about services.
Coordinated with kitchen staff to ensure timely service for guests' orders.
Provided menus and daily specials, enhancing guest dining experience.