Adreanna Chum
Summary
Dynamic sales associate with a focus on fashion and an active lifestyle, experienced in delivering personalized customer experiences in high-volume retail settings. Proficient in product education, styling recommendations, and building strong client relationships, consistently exceeding sales targets through authentic guest interactions. Background as a student-athlete and leader fosters a commitment to wellness, teamwork, and empowering others to feel confident.
Overview
3
3
years of professional experience
Work History
Sales Associate
Macy's
Westfield Oakridge | San Jose, CA
02.2026 - 05.2026
- Achieved $1,000-$3,000 in daily sales while working 20-30 hours/week in Macy's Ready-to-Wear department.
- Provided personalized styling recommendations by assisting customers with fit, sizing, product selection, and wardrobe needs.
- Supported fitting room operations by maintaining organization, assisting customers, and recovering merchandise.
- Consistently met daily Star Rewards enrollment goals by educating customers on loyalty benefits.
- Processed purchases, returns, and exchanges accurately using POS systems.
- Collaborated with team members during high-volume shifts to maintain a positive customer experience.
Seasonal Sales Associate
Zara
Westfield Valley Fair | Santa Clara, CA
10.2025 - 12.2025
- Worked approximately 30 hours/week during the holiday season in a high-volume fashion retail environment.
- Assisted customers with styling recommendations, sizing, product selection, and fashion guidance to create personalized shopping experiences.
- Supported fitting room operations by maintaining a clean environment, organizing merchandise, and completing customer go-backs.
- Processed purchases, returns, exchanges, and online order pickups using POS systems with accuracy and efficiency.
- Managed online order pickup workflow by locating, verifying, and preparing customer orders for timely guest handoff.
- Recovered and restocked merchandise while maintaining sales floor presentation and product availability.
- Collaborated with team members to support store flow and customer experience during peak holiday hours.
Student Cafeteria Assistant
Albany High School
Albany, CA
08.2023 - 06.2025
- Served 1,200+ students daily in a fast-paced customer service environment.
- Operated registers and processed transactions accurately while providing friendly service.
- Strengthened communication, multitasking, and teamwork skills while supporting daily operations.
Basketball Coach
Bay City Basketball
Albany, CA
11.2024 - 05.2025
- Coached 120+ youth athletes (grades 3-8) during weekly practices focused on skill development, teamwork, and confidence.
- Managed player check-ins and communicated with families to create a welcoming environment.
- Developed leadership, problem-solving, and mentorship skills.
Education
Bachelor of Science - Public Health
San José State University
San Jose, CA05-2029
Skills
- Retail Sales
- Customer Experience
- Styling & Product Recommendations
- Fitting Room Operations
- POS Systems
- Cash Handling
- Inventory & Floor Recovery
- Team Collaboration
- Fashion Knowledge
Athletics And Activities
- San José State University Women's Club Basketball (Current)
- Albany High School Varsity Track & Field, Co-Captain (4 years)
- Albany High School Girls Flag Football, Captain, Treasurer, Coach (4 years)
- Albany High School Varsity Basketball (4 years)
- Cheerleading & Dance (4 years)
Timeline
Sales Associate
Macy's
02.2026 - 05.2026
Seasonal Sales Associate
Zara
10.2025 - 12.2025
Basketball Coach
Bay City Basketball
11.2024 - 05.2025
Student Cafeteria Assistant
Albany High School
08.2023 - 06.2025
Bachelor of Science - Public Health
San José State University