Highly motivated shift leader with several years of experience in customer service and team support. Strong work ethic, adaptability, and great people skills. Quick to learn, confident working independently, and always ready to step up when needed.
Overview
4
4
years of professional experience
Work History
Shift Leader
Poke N Go Pro
Jupiter
08.2021 - Current
Supervised daily operations and team member performance during shifts.
Trained and mentored new team members in service standards and task efficiency.
Monitored inventory and placed orders to ensure product availability.
Resolved customer concerns with professionalism and a focus on a positive experience.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Maintained a clean, organized, and welcoming environment throughout each shift.