Adrian Robles
San Antonio
Summary
Dynamic General Manager with over a decade of experience in operations oversight and team building. Proven ability to enhance staff performance through effective training programs and maintain strong customer relationships, ensuring high standards of service.
Overview
11
11
years of professional experience
Work History
General Manager
Champs Sports
San Antonio
08.2014 - Current
- Delegated work to staff, setting priorities and goals.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Oversaw daily operations ensuring high standards of customer service.
- Developed staff training programs to enhance team performance and product knowledge.
- Ensured compliance with health, safety, and company policies across the store environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Chino High School
Chino, CA06-1996
Skills
- Budget management
- Customer relationship management
- Staff training
- Operations oversight
- Compliance assurance
- Inventory control
- Effective communication
- Team building
- Problem solving
- Employee development
- Training and development
- Sales analysis
- Goal setting
- Sales planning and implementation
- Training and coaching
Accomplishments
Sales Leadership Awards 2017,2018,2019 & 2020.
Timeline
General Manager
Champs Sports
08.2014 - Current
High School Diploma -
Chino High School