Adriana Chavez
Jacksonville,FL
Summary
Motivated individual who learns quickly, is adaptable, and friendly. Lots of customer service experience and working with a team. Proactive and reliable.
Overview
2
2
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Jacksonville, FL
03.2023 - Current
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
- Utilized POS systems efficiently for order processing and inventory management.
Cashier
Publix
Gainesville, Florida
08.2024 - 10.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Bishop John J. Snyder High School
Jacksonville, FL05-2024
BBA - Accounting
University of North Florida
Jacksonville, FLSkills
- Issue resolution
- Strategic thinking
- Team leadership
- Positive attitude
- Problem-solving
- Cash handling
- Customer service focus
- Bilingual- fluent in Spanish and English
Timeline
Cashier
Publix
08.2024 - 10.2024
Shift Leader
Crumbl Cookies
03.2023 - Current
High School Diploma -
Bishop John J. Snyder High School
BBA - Accounting
University of North Florida