Adriana Hernandez
Tampa,FL
Summary
Developed strong organizational and communication skills in high-paced, customer-focused environment. Expertise in managing schedules, handling inquiries, and ensuring smooth daily operations. Looking to transition into new field while leveraging these valuable, transferable skills.
Overview
1
1
year of professional experience
Work History
Front Desk Coordinator
Urgent Care USA
11.2024 - Current
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Used Entergy/ GreenWay to maintain and update records of internal data.
Manager's Assistant
Charley's Grilled Subs
12.2023 - 11.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2025
Skills
- Phone call direction
- Listening skills
- Visitor check-in skills
- Guest relations
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Languages
Spanish
Professional Working
Timeline
Front Desk Coordinator
Urgent Care USA
11.2024 - Current
Manager's Assistant
Charley's Grilled Subs
12.2023 - 11.2024
High School Diploma -
Wharton High School
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