Adriana Moreno
Norwalk,CA
Summary
Energetic and detail-oriented with strong passion for public health. Experience working with people with disabilities, with focus on team coordination and communication. Looking to transition into a new field, leveraging these abilities to create a positive and efficient working environment. Aims to bring strong foundation in public health practices to a new and challenging role.
Overview
7
7
years of professional experience
Work History
Server
TopGolf
El Segundo, CA
06.2023 - 05.2026
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Behavior Interventionist/ Field Trainer
Autism Behavior Consultants
Lakewood, CA
08.2022 - 05.2026
- Implemented individualized behavior intervention plans for students with behavioral challenges.
- Collaborated with multidisciplinary teams to assess client progress and adjust interventions accordingly.
- Implemented positive reinforcement systems to promote desired behaviors in the classroom setting.
- Monitored client behavior daily, documenting observations to inform treatment adjustments and goals.
- Helped students build skills to navigate typical academic and social situations.
- Provided mentorship for new staff on best practices in behavior management and intervention techniques.
Customer Service Representative
Charman Manufacturing
Vernon, CA
06.2019 - 08.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns.
- Managed order processing and ensured timely delivery of products to customers.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals.
- Developed strong relationships with key clients through regular communication and personalized support.
Education
Bachelor of Science - Public Health
California State University, Fullerton
Fullerton, CA05-2022
Skills
- Hospitality service expertise
- Memory retention
- Documentation and reporting
- Problem-solving skills
- Collaborative teamwork
- Strategy development
- Multitasking strength
- Data entry
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Server
TopGolf
06.2023 - 05.2026
Behavior Interventionist/ Field Trainer
Autism Behavior Consultants
08.2022 - 05.2026
Customer Service Representative
Charman Manufacturing
06.2019 - 08.2022
Bachelor of Science - Public Health
California State University, Fullerton