Adriana Olivera
Long Beach,CA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Guest Service Representative
Red Line Shuttle
Los Angeles
01.2023 - Current
- Answered phones to address customer inquiries and directed calls to appropriate staff members for timely resolution.
- Responded promptly to inquiries about availability, ensuring customers received accurate information quickly.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Developed and maintained scheduling systems that enhanced organizational efficiency and streamlined operations.
Waitress Supervisor
Kura Revolving Sushi Bar
Los Angeles, California
03.2017 - 12.2023
- Trained and supervised staff in efficient service protocols and customer interaction.
- Coordinated daily operations to maintain smooth workflow during peak hours.
- Managed inventory levels and ensured proper stock of supplies for service efficiency.
- Resolved customer complaints and provided excellent dining experiences consistently.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Starbucks Barista
Starbuck Coffee #05720
Torrance, California
12.2016 - 05.2018
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated espresso machines and brewing equipment efficiently.
- Assisted in training new baristas on beverage preparation techniques.
- Maintained cleanliness and organization of the coffee preparation area.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Guest Services Supervisor (Seasonal)
Knotts Berry Farm
Buena Park, California
09.2016 - 12.2016
- Supervised guest interactions to ensure positive experiences at the theme park.
- Trained staff on customer service protocols and operational procedures.
- Assisted in resolving guest inquiries and complaints effectively and efficiently.
Education
Some College (No Degree) - Biological And Physical Sciences
Long Beach City College
Long Beach, CASkills
- Customer service
- Cash handling experience
- Communication skills
- Problem solving
- Documentation and reporting
- Detail-oriented
- Multitasking
- Adaptability to change
- Analytical thinking
- Resourcefulness
- Computer skills
Languages
English
Professional
Spanish
Professional
Timeline
Guest Service Representative
Red Line Shuttle
01.2023 - Current
Waitress Supervisor
Kura Revolving Sushi Bar
03.2017 - 12.2023
Starbucks Barista
Starbuck Coffee #05720
12.2016 - 05.2018
Guest Services Supervisor (Seasonal)
Knotts Berry Farm
09.2016 - 12.2016
Some College (No Degree) - Biological And Physical Sciences
Long Beach City College