Adriana Sandoval
Saratoga Spring,Utah
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Diligent skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus Federal
Sandy, UT
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Laborer
Mortenson Construction
Eagle Mountain, UT
09.2020 - 09.2021
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Utilized construction tools and machinery to effectively complete job site projects.
- Organized materials, tools and equipment to supply team members.
- Observed site safety rules to maximize protections for team members and equipment.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Claim and Fraud Specialist
Wells Fargo
Salt Lake City, UT
02.2020 - 09.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Investigated cases of insurance and credit card fraud, which involved upwards of $[Amount] per case.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Residential Living Assistant
Moorings Park Community Health
Naples, FL
02.2019 - 08.2019
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
- Attended continuing training sessions on [Type] techniques and methods.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
Assistant
Walmart
Naples, FL
09.2018 - 02.2019
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Psicology - No Ended
Rafael Belloso Chacin
Maracaibo VenezuelaAttorney - Attorney
Rafael Belloso Chacin
Maracaibo Venezuela 05.2004
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Multitasking and Prioritization
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Database Management
- Inbound and Outbound Calling
- LiveChat Messaging
- Business Development
- Patient and Empathetic
- Computer Proficiency
- Cultural Awareness and Sensitivity
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Proactive Self-Starter
- Invoice Preparation and Processing
- Inter-Department Collaboration
- Administrative and Office Support
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Maximus Federal
09.2021 - Current
Laborer
Mortenson Construction
09.2020 - 09.2021
Claim and Fraud Specialist
Wells Fargo
02.2020 - 09.2020
Residential Living Assistant
Moorings Park Community Health
02.2019 - 08.2019
Assistant
Walmart
09.2018 - 02.2019
Psicology - No Ended
Rafael Belloso Chacin
Attorney - Attorney
Rafael Belloso Chacin