Adriana Velez
640 Creekside Ave Sw ,NM
Summary
Dynamic Specialty Assistant Store Manager at Home Depot with a proven track record in team management and customer service. Enhanced employee engagement and retention while implementing loss prevention strategies, resulting in a significant reduction in operational shrinkage. Skilled in consultative sales and adept at multitasking to exceed sales targets consistently.
Overview
12
12
years of professional experience
Work History
Specialty Assistant Store Manager
Home Depot
Albuquerque, NM; Los Lunas, NM
05.2019 - Current
- Oversee Pro Desk, Flooring and Decor, Kitchen Design, Appliances, Millwork, Paint.
- District mentor for newly promoted managers supporting ten stores on compliance protocols, fostering a culture of selling and safety.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction. Captain Voice of the Associate committee.
- Implemented loss prevention measures, resulting in decreased instances of theft and operational shrinkage within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with management, vendors, and service providers to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Achieved weekly and monthly sales targets.
- Lead the community captain committee giving back to our community by volunteering to help disabled veterans and nonprofit organizations.
- Facilitate in Store high potential associate development classes for future leaders.
Specialty Departments Supervisor
Home Depot
Los Lunas, NM
03.2017 - 05.2020
- Supervised daily operations of specialty departments to ensure high-quality customer service.
- Trained and mentored associates on product knowledge and sales techniques.
- Coordinated inventory management, including stock replenishment and product placement.
- Captain inventory team, exceeding inventory shrink goal.
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
- Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
- Boosted associate satisfaction by fostering a positive work environment and providing consistent feedback.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Flooring Supervisor
Home Depot
Los Lunas, NM
01.2017 - 05.2019
- Resolved customer inquiries and concerns regarding flooring projects, maintaining high satisfaction levels.
- Assisted customers by quickly locating merchandise in showroom.
- Established a positive working environment through open communication channels among team members.
- Communicated clearly with customers regarding project progress, discussing any modifications or adjustments as needed throughout the process.
- Assisted with signage, pricing and shelf labeling.
- Maximized individual performance by accepting direction, coaching and feedback.
- Increased overall productivity through effective delegation of tasks to team members based on skill level and experience.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded weekly sales goals and pipeline metrics.
Millwork Supervisor
Home Depot
Los Lunas, NM
03.2016 - 01.2017
- Resolved personnel issues quickly and professionally, maintaining a positive work atmosphere conducive to high performance levels.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Exceeded sales metrics and customer timeline by ensuring team followed up with customers quotes and product availability.
- Coordinated associate knowledge training with vendors, and service providers.
- Show room standards walked daily for a sterile environment.
- Cross trained associates on specialty design tool for custom order doors and windows.
- Collaborated with Installers to ensure accuracy on measurements and product needed for install.
- Partnership with Pro Account Specilist on large orders, house packages, and blueprint reading.
Flooring Sales Specialist
Home Depot
Los Lunas, NM
08.2015 - 03.2016
- Assisted customers in selecting flooring options based on needs and preferences.
- Educated customers on product features, benefits, and installation processes.
- Coordinated with suppliers to ensure timely delivery of flooring materials.
- Managed inventory levels to optimize stock availability for sales demands.
- Developed strong relationships with contractors for referral business growth.
- Provided training to new team members on flooring products and sales techniques.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Conducted regular competitor analysis to identify gaps in the market that our company could fill with innovative products or services.
- Drove team revenue totals by bringing in top sales numbers. Exceeded sales goals and metrics.
Appliances Sales Specialist
Home Depot
Los Lunas, NM
02.2015 - 08.2015
- Assisted customers in selecting appliances based on needs and preferences.
- Demonstrated appliance features and functionality to enhance customer understanding.
- Collaborated with team members to maintain organized sales floor displays.
- Processed transactions efficiently, ensuring accurate billing and inventory management.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Relayed information regarding current store promotions, sales and special events to customers.
- Operated store equipment to promote safety and reduce injury.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Drove team revenue totals by bringing in top sales numbers.
- Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.
Cashier
Home Depot
Los Lunas, NM
10.2014 - 02.2015
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficient operations.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
Education
GED -
CNM
AlbuquerqueSkills
Store operations
Team management
Task delegation
Tech-savviness
Employee engagement
Customer service
Attention to detail
Goals and performance
Flexible schedule
Sales expertise
Upselling and cross selling
Consultative sales
Positive attitude
Multitasking
Decision-making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Specialty Assistant Store Manager
Home Depot
05.2019 - Current
Specialty Departments Supervisor
Home Depot
03.2017 - 05.2020
Flooring Supervisor
Home Depot
01.2017 - 05.2019
Millwork Supervisor
Home Depot
03.2016 - 01.2017
Flooring Sales Specialist
Home Depot
08.2015 - 03.2016
Appliances Sales Specialist
Home Depot
02.2015 - 08.2015
Cashier
Home Depot
10.2014 - 02.2015
GED -
CNM