Adrianna Land
Kenosha,WI
Summary
Dedicated and customer-focused professional with 6 years of experience in the restaurant industry. Proven ability to handle high-pressure environments, manage multiple tasks simultaneously, and deliver outstanding customer service. Adept at problem-solving, maintaining a positive attitude, and ensuring smooth operations. Eager to contribute to a dynamic team and support company functions with efficiency and professionalism.
Overview
5
5
years of professional experience
Work History
Head Server
Papa Luigi's
Cudahy, WI
05.2025 - Current
- Coordinated dining room activities to enhance guest satisfaction and operational efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Implemented daily specials promotions, increasing customer engagement and sales opportunities.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Barista
Bristol Renaissance Faire
Bristol, WI
07.2024 - Current
- Prepared and served a variety of coffee beverages in high-volume environment.
- Maintained cleanliness and organization of workstations during peak hours.
- Trained new baristas on coffee preparation techniques and equipment usage.
- Collaborated with team members to streamline beverage production processes.
- Managed inventory levels to ensure adequate stock of supplies throughout events.
- Resolved customer inquiries and concerns promptly to foster satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Line Cook
Hilton Hotels Corporation
Pleasant Prairie, WI
10.2024 - 07.2025
- Prepared and cooked high-quality dishes according to Hilton's standards and specifications.
- Collaborated with kitchen staff to ensure efficient meal service and timely food delivery.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in menu planning, contributing ideas for seasonal dishes and special events.
- Monitored inventory levels, ensuring timely ordering of supplies to prevent shortages.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Server
Papa Luigi's
Cudahy, WI
07.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to expedite food preparation and delivery processes.
- Managed multiple tables simultaneously, demonstrating strong multitasking capabilities.
- Upsold menu items effectively, contributing to increased sales and enhanced guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Hostess
Mason's Eatery and Pub
Kenosha, WI
12.2020 - 07.2024
- Managed seating arrangements to optimize flow and enhance guest experience.
- Trained and mentored new host staff on service protocols and customer interaction.
- Developed and implemented efficient reservation systems to reduce wait times.
- Coordinated with kitchen and serving staff to ensure timely order delivery.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
Education
Associate of Science - Business And Management
Milwaukee Area Technical College
Milwaukee, WI01-2027
Skills
- Safe food handling
- Banquet coordination
- Brand promotion
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Guest relations
Timeline
Head Server
Papa Luigi's
05.2025 - Current
Line Cook
Hilton Hotels Corporation
10.2024 - 07.2025
Barista
Bristol Renaissance Faire
07.2024 - Current
Server
Papa Luigi's
07.2023 - 07.2024
Lead Hostess
Mason's Eatery and Pub
12.2020 - 07.2024
Associate of Science - Business And Management
Milwaukee Area Technical College