Adrianna Mills
Winter Haven
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Organized and dedicated with several years of hands-on experience in administrative roles. Excels in communication, customer service, and document management, ensuring seamless operational flow and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Morgan & Morgan
Lakeland
04.2025 - Current
- Greeted and assisted clients and visitors in a professional and courteous manner, maintaining a welcoming front office environment.
- Handled high-volume incoming calls (70+ daily) from clients, medical providers, and other parties regarding active legal cases.
- Managed daily intake and distribution of incoming mail and legal documents, including sensitive materials such as settlement checks and confidential case-related correspondence.
- Logged and routed checks to appropriate legal teams or departments with accuracy and accountability.
- Provided timely updates to clients and providers on case statuses, next steps, and documentation needs.
- Coordinated with attorneys, paralegals, and case managers to ensure seamless communication between clients and legal teams.
- Maintained client confidentiality in accordance with HIPAA and firm policies.
- Supported front desk administrative functions, including scheduling, file preparation, and document scanning.
- Streamlined client intake processes, enhancing operational efficiency and contributing to a more responsive legal environment.
Server
Lucille's American Cafe
Winter Haven
04.2022 - 02.2024
- Serve customers efficiently, enhancing satisfaction and loyalty.
- Coordinated with kitchen staff to ensure timely food delivery, fostering a seamless dining experience that led to positive customer feedback.
- Developed a table management strategy that optimized seating arrangements, significantly reducing wait times during peak hours.
- Trained new staff on service protocols, promoting a culture of excellence and strengthening team cohesion while improving service quality.
- Monitored customer preferences and feedback to tailor menu recommendations, driving repeat business and noticeable increases in sales.
Administrative Assistant
Adkins Automotive
Winter Haven
01.2021 - 01.2024
- Managed phone communication, ensuring seamless message relay in manager's absence.
- Facilitated customer transportation, enhancing service convenience and satisfaction.
- Maintained shop organization, contributing to a productive and tidy workspace.
- Fostered a welcoming environment by providing exceptional customer service, enhancing client satisfaction and loyalty.
- Streamlined office communication processes, resulting in improved message accuracy and reduced response times.
- Maintained organized records of customer interactions, ensuring compliance and facilitating seamless operational flow.
Education
Bachelor of Arts - Political Science (Pre-Law)
University of Central Florida
Orlando, FL05.2025
Associate of Arts - Liberal Arts
Polk State College
Winter Haven, FL12.2022
High School Diploma -
Chain of Lakes Collegiate High School
Winter Haven, FL05.2022
Skills
- Critical Thinking
- Problem Solving
- Microsoft Office
- Customer Service
- Team Collaboration
- Administrative Support
- Document Management
- Data Entry
- Client Communication
- Document Management
- Telephone Skills
Additional Information
President's List (2023-2025), University of Central Florida, Senior Scholars Program, Omega Nu Lambda National Honor Society, Alpha Beta Chapter, Certified in Microsoft Office Suite: Word, PowerPoint, Excel, Congress and the Legislative Process, University of Central Florida, 08/01/23, 04/01/25, Judicial Process and Politics, University of Central Florida, 08/01/23, 04/01/25
Timeline
Receptionist
Morgan & Morgan
04.2025 - Current
Server
Lucille's American Cafe
04.2022 - 02.2024
Administrative Assistant
Adkins Automotive
01.2021 - 01.2024
Bachelor of Arts - Political Science (Pre-Law)
University of Central Florida
Associate of Arts - Liberal Arts
Polk State College
High School Diploma -
Chain of Lakes Collegiate High School
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