ADRIENNE ANGELES
Virginia Beach,VA
Summary
Motivated Store manager with 20 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Customer-oriented Store Manager offering over 27 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
Work History
Store Manager
Levis Strauss & Co
Norfolk, VA
01.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
Retail Store Manager
Nike Factory Store
Norfolk, VA
10.2021 - 12.2022
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Retail Store Manager
American Eagle Outfitters, Inc
Norfolk, VA
06.2005 - 10.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Trained team members in successful strategies to meet operational and sales targets
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Mathematics -
Old Dominion University
08.2005
Mathematics -
Virginia Commonwealth University
08.2004
Skills
- Hiring and Training
- Shift Scheduling
- Coaching and Mentoring
- Sales Tracking
- Constructive Feedback
- Merchandise Strategizing
- Employee Training
- Partnership Building
- Operations Management
- Loss Prevention
- Payroll Management
- Talent Recruitment
- Store Merchandising
- Retail Inventory Management
- Team Development
- Opening and closing procedures
- Training and mentoring
- Delegating Work
- Inventory Control
- Cash Management
- Performance Reviews
- Work Planning and Prioritization
- Strategic thinker
- Culture development
Accomplishments
- Supervised team of 62 staff members.
- Achieved 11% comp by utilizing Workforce management with accuracy and efficiency.
- Recruited 6 successful new managers within one year.
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Profit and Loss Control
Timeline
Store Manager
Levis Strauss & Co
01.2023 - Current
Retail Store Manager
Nike Factory Store
10.2021 - 12.2022
Retail Store Manager
American Eagle Outfitters, Inc
06.2005 - 10.2021
Mathematics -
Old Dominion University
Mathematics -
Virginia Commonwealth University