Adrienne Koonce
Customer Service
Hollywood,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
PBX Operator
Margaritaville Hollywood Beach Resort
02.2025 - Current
- Streamlined call management by efficiently operating PBX system for optimal service.
- Delivered exceptional customer service by assisting guests with inquiries and needs.
- Ensured accurate call logs and documentation for future reference and accountability.
- Facilitated interdepartmental communication to enhance operational efficiency and support.
- Handled high call volumes, maintaining prompt response times for customer satisfaction.
- Supported front desk by directing calls to appropriate staff members promptly.
Customer Care Specialist
Hard Rock Support Services
11.2018 - 12.2024
- Enhanced customer satisfaction by resolving inquiries through effective communication.
- Streamlined support processes with team collaboration, improving response times significantly.
- Maintained accurate records of customer interactions for future reference and analysis.
- Provided detailed product information to customers, ensuring informed decision-making.
- Handled high call volumes while delivering exceptional service and professionalism.
- Processed reservation modifications swiftly, reducing potential revenue loss for the hotel.
Education
Associate of Arts - Business Administration
Monroe College
Bronx, NY12-1983
Skills
- Telephone operations
- Answering questions
- Strong telephone etiquette
SUMMARY OF QUALIFICATIONS
- Reliable self starter with problem solving skills
- Ability to follow verbal and written instructions
- Excellent customer service skills]
- Works well with peers and superiors
- Ability to promote products
- Positive, professional attitude and committed to service excellence
Timeline
PBX Operator
Margaritaville Hollywood Beach Resort
02.2025 - Current
Customer Care Specialist
Hard Rock Support Services
11.2018 - 12.2024
Associate of Arts - Business Administration
Monroe College