Adryana Shamasha
El Cajon,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
San Diego, CA
07.2024 - 04.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Front Desk Supervisor
Stallion Fitness
El Cajon, CA
09.2022 - 05.2024
- Provided concierge services for guests.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Handled customer inquiries in person, via telephone, or email.
- Assisted in organizing and promoting gym events and special programs.
Education
High School Diploma -
Cuyamaca College
El Cajon, CA06-2024
Skills
- Customer service
- Problem solving
- Time management
- Effective communication
- Sales support
- Understanding customer needs
Languages
English
Full Professional
Arabic
Limited
Chaldean
Full Professional
Timeline
Service Experience Representative
Nordstrom Rack
07.2024 - 04.2025
Front Desk Supervisor
Stallion Fitness
09.2022 - 05.2024
High School Diploma -
Cuyamaca College