Adryonna Kegler
Tampa,FL
Summary
Proven security professional with extensive experience at the Transportation Security Administration, TSA, and Hillsborough County Sheriff's Office, HCSO, excelling in crisis response and customer service. Demonstrated ability to enhance passenger safety through advanced security screening and de-escalation techniques. Skilled in explosives detection and policy enforcement, with a track record of improving operational efficiency and passenger satisfaction.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
01.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and preventing those objects from being transported onto aircraft
- Controlling terminal entry and exit points
- Retaining and implementing knowledge of all applicable Standard Operating Procedures
Detention Service Aide
Hillsborough County Sheriff's Office
10.2019 - 01.2023
- Efficiently managed high-pressure situations while maintaining a calm demeanor and delivering exceptional service.
- Provide miscellaneous support services throughout the assigned facility or unit.
- Process updates and file official records of the unit to which assigned.
- Operate and monitor electronic security systems to facilitate the movement of personnel within a secured facility; summon assistance via radio if necessary.
- Verify inmate or applicant status, location, or criminal history using a computer terminal.
- Greet the public, respond to telephone inquiries and/or route calls to proper station, register visitors, and/or accept packages and other paperwork.
- Prepare and maintain tool inventories and property control logs.
- Maintain statistical logs and incident reports to document daily activity of the facility assigned; may also maintain classified data.
Lead Crew Trainer
Caspers Company McDonalds
09.2016 - 10.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Education
No Degree - Christian Mental Health Coaching
Light University
Forest, VAHigh School Diploma -
Tampa Bay Tech High School
Tampa, FL05.2018
Skills
Customer service and assistance
De-Escalation Techniques
Policy Enforcement
Security Equipment Operation
Incident Reporting
Security Screening Expertise
Explosives detection
Pat-down procedures
Crisis Response
Baggage Inspection
Stress Tolerance
Threat Assessment
Report Development
Accomplishments
Christian Mental Health Coach
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2023 - Current
Detention Service Aide
Hillsborough County Sheriff's Office
10.2019 - 01.2023
Lead Crew Trainer
Caspers Company McDonalds
09.2016 - 10.2019
No Degree - Christian Mental Health Coaching
Light University
High School Diploma -
Tampa Bay Tech High School
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