Adyson Galas
Chicopee,MA
Summary
Organized and detail-oriented teller with extensive customer service experience. Skilled in cash handling, providing exceptional customer service, and financial transactions, with proficiency in problem-solving, communication, and time management. Excel at building relationships with customers through a deep knowledge of the banking industry.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin' Brands
Westfield, MA
10.2024 - Current
- Scheduled team members for shifts based on business needs and customer demand.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance and provided feedback for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Bank Teller
Polish National Credit Union
Chicopee, MA
03.2023 - 10.2024
- Built and maintained client relationships through quality, personalized interactions.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Universal Banker
Freedom Credit Union
Springfield, MA
06.2022 - 03.2023
- Set up new accounts and services for customers, and explained important restrictions, benefits, and requirements of each.
- Assisted customers in opening and closing accounts, applying for loans, and making sound financial decisions.
- Provided debit cards, credit cards and protection plans to existing customers.
Shift Leader
Dunkin Donuts
Chicopee, MA
08.2020 - 06.2022
- Delivered superior training and leadership.
- Maintained a safe working environment by observing and enforcing safety procedures, policies, and regulations.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate's Degree - Accounting
Holyoke Community College
Holyoke, MA07-2025
Skills
- Customer service
- Problem solving
- Flexible and adaptable
- Organization and time management
- Excellent communication
- Attention to detail
- Friendly, positive attitude
- Cash Handling
Timeline
Shift Leader
Dunkin' Brands
10.2024 - Current
Bank Teller
Polish National Credit Union
03.2023 - 10.2024
Universal Banker
Freedom Credit Union
06.2022 - 03.2023
Shift Leader
Dunkin Donuts
08.2020 - 06.2022
Associate's Degree - Accounting
Holyoke Community College