Afton Ratcliffe
Eldon,MO
Summary
Dynamic Store Manager with over 20 years of experience in driving operational efficiency, team development, and customer service excellence. Proven ability to mentor staff and enhance store performance through strategic feedback and improvement plans.
Overview
31
31
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Osage Beach , MO
07.2004 - Current
- Managed daily operations of store to ensure smooth workflow.
- Trained and mentored baristas to enhance customer service skills and improve overall customer satisfaction.
- Recruited, trained and supervised new employees.
- Oversaw daily store operations, including opening and closing procedures and cash handling, to ensure operational efficiency.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Evaluated store performance and utilized feedback to create and execute targeted improvement plans.
Store Manager
Kinko's Copies
Chicago, IL
07.2000 - 01.2004
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Account Manager
Xerox Business Services, LLC
Chicago, Illinois
01.1995 - 01.1999
- Managed client accounts, strengthening relationships to enhance client retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- Resolved client issues efficiently, contributing to high satisfaction levels.
- Coordinated project timelines, ensuring timely delivery of services to meet client expectations.
- Collaborated with cross-functional teams to optimize service delivery.
Education
Some College (No Degree) - Political Science
Northwestern University
Evanston, ILSkills
- Store operations
- Inventory management
- Cash handling
- Customer relationship management
- Employee training
- Schedule management
- Visual merchandising
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
07.2004 - Current
Store Manager
Kinko's Copies
07.2000 - 01.2004
Account Manager
Xerox Business Services, LLC
01.1995 - 01.1999
Some College (No Degree) - Political Science
Northwestern University