Agha Rafiq
Garland,TX
Summary
Forward-thinking employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations -thinking team leader skilled at operating departments efficiently to meet goals. Successful background managing focusing on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
31
31
years of professional experience
Work History
Manager of Operations
DallasDesinerHandbags
08.2017 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
Taco Cabana
05.2007 - 07.2017
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Adam Gas and Car Wash
Owner-Operator
08.1992 - 04.2009
- Managed day-to-day business operations and increased sales by 10%.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Maintained and repaired car wash equipment to meet operational demand.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Followed safety guidelines for cleaning vehicles and equipment.
Education
High School Diploma -
Mervis Lisa
Kandahar03.1989
Skills
- Inventory Audits
- Operational Standards
- Data Accuracy
- Budget Controls
- Payroll Operations
- Safety Regulations
- Workshop Coordination
- Management Training
- Quality Control Measures
- Training Programs
- Business Operations
- Cost Control
- Manage Operations
- Supplier Monitoring
- Inventory Tracking and Management
- Employee Evaluation
Timeline
Manager of Operations
DallasDesinerHandbags
08.2017 - 08.2023
General Manager
Taco Cabana
05.2007 - 07.2017
Adam Gas and Car Wash
Owner-Operator
08.1992 - 04.2009
High School Diploma -
Mervis Lisa