Agnes Dolan
Summary
Engaging Administrative Professional experienced in managing high-volume phone calls and scheduling appointments to maintain organized office environments. Delivered exceptional customer service and fostered positive work environments through effective collaboration and adaptability. Contributed to team success by enhancing front desk efficiency and building strong customer relationships.
Overview
6
6
years of professional experience
Work History
Sales Associate
Altar'd State
St Louis, Missouri
02.2026 - 06.2026
- Processed transactions quickly and accurately at the point of sale.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and personalized recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues effectively and professionally.
- Maintained visual merchandising standards to enhance store appeal.
- Collaborated with team members to achieve daily sales goals.
- Engaged in product knowledge training to improve customer service skills.
- Supported promotional events and initiatives to drive store traffic.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
Patient Care Coordinator
Cosmetic Physician Partners
St Louis, MO
02.2025 - 12.2025
- Coordinated patient appointments and ensured timely follow-ups with providers.
- Managed patient inquiries, delivering detailed information about services to improve patient understanding.
- Facilitated communication between patients and providers, enhancing care experience and ensuring patient needs were met.
- Facilitated client check-in and check-out processes to enhance patient flow.
- Contacted patients who had not visited recently to schedule appointments.
- Reached out to patients who haven’t been in a while to get them on the books
- Created positive environment for patients, family members, and staff through exemplary customer service.
Front Desk Receptionist
The Face and Body Spa
02.2024 - 10.2024
- Organized and maintained front office area, enhancing professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, ensuring inquiries were promptly directed to appropriate personnel for resolution.
- Executed tasks autonomously, ensuring timely completion and adherence to standards. with good judgement and critical thinking skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Greeted guests at front desk, facilitating check-in process while engaging in pleasant conversations.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
- Verified appointment details with clients to ensure accurate scheduling., communicated with clients, and updated client records.
Administrative Assistant
Dolan Appraisal Company
01.2021 - 02.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized filing system and entered data to ensure accurate record-keeping and efficient access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Updated and organized an Excel log to track past appointments efficiently.
- Recorded paid accounts accurately into the register to maintain orderly financial records.
- Processed and deposited checks promptly through the designated banking system.
- Managed customer accounts and sent reminders for delinquent accounts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed forms, reports, logs, and records to facilitate timely documentation handling for human resources.
- Delivered checks using the appropriate banking system.
- Maintained Excel log of past appointments to track scheduling history and improve appointment management.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Improved document organization through thorough file maintenance and archiving outdated records for efficient retrieval.
Administrative Assistant
Priority Properties LLC
02.2020 - 05.2020
- Managed filing system and entered data to ensure accurate record-keeping and support smooth office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Cultivated strong customer relationships by responding promptly to inquiries and accommodating unique requests to ensure satisfaction.
- Improved document organization through thorough file maintenance and archiving outdated records for efficient retrieval.
- Processed checks for company deposits at bank.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
High School Diploma -
St. Joseph's Academy
St Louis, MOSkills
- POS transactions
- Sales Techniques
- Cash Handling
- Appointment Scheduling
- Administrative Skills
- File Organization
- Time Management
- Attention to detail
- Customer Service
- Guest relations
- Team Collaboration
- Communication skills
- Listening Skills
- Problem-solving skills
- Telephone Etiquette
- Relationship management
- Store opening and closing
Timeline
Sales Associate
Altar'd State
02.2026 - 06.2026
Patient Care Coordinator
Cosmetic Physician Partners
02.2025 - 12.2025
Front Desk Receptionist
The Face and Body Spa
02.2024 - 10.2024
Administrative Assistant
Dolan Appraisal Company
01.2021 - 02.2024
Administrative Assistant
Priority Properties LLC
02.2020 - 05.2020
High School Diploma -
St. Joseph's Academy