Agustin Castorena
Phoenix,AZ
Summary
Adaptable professional with experience in network troubleshooting, incident response, and customer support. Strong focus on accuracy, safety, and security compliance. Ready to support efficient operations and positive user experiences.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Ramp Agent
UPS
Phoenix, AZ
07.2020 - Current
- Guided aircraft during arrival and departure on ramp surfaces, ensuring safe and precise maneuvering.
- Inspected ground support equipment for operational readiness, minimizing potential delays during package and baggage operations.
- Loaded and unloaded UPS air cargo efficiently using belts, carts, and dollies to ensure timely handling.
- Used reflective gear and followed ramp safety procedures.
Target Team Member
Target
Phoenix, Arizona
10.2022 - 12.2023
- Assisted guests across Target salesfloor with friendly service and product guidance.
- Operated cash register and self-checkout while following Target checkout standards.
- Stocked shelves with merchandise using Target inventory and stocking procedures.
- Zoned aisles and organized displays to support clean Target store presentation.
Retail Sales Associate
Fry's Electronics
Tempe, Arizona
08.2015 - 03.2019
- Assisted Fry's Electronics customers with product selection and purchase decisions.
- Explained electronics features, specifications, and warranty options to shoppers.
- Processed sales transactions using point-of-sale systems and payment methods.
- Stocked merchandise and organized shelves to maintain neat sales areas.
Education
Associate of Science - Network And System Administration
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2027
Associate of Science - Cybersecurity
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2027
Skills
- Customer service
- Problem-solving
- Inquiry response
- Safety protocols
- Network troubleshooting
- Operational safety
Languages
Spanish
Native/ Bilingual
Certification
- Computer System Configuration and Support
Timeline
Target Team Member
Target
10.2022 - 12.2023
Ramp Agent
UPS
07.2020 - Current
Retail Sales Associate
Fry's Electronics
08.2015 - 03.2019
Associate of Science - Network And System Administration
Maricopa Community Colleges, South Mountain Community College
Associate of Science - Cybersecurity
Maricopa Community Colleges, South Mountain Community College