AGUSTINA LACAYO
Rock Island
Summary
I am a hard working and punctual person. I did clubs and sports in high school which have made me very disciplined as well. I can speak perfect Spanish. I am also a competent crew member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Crew Member
Augustana College Dining Services
02.2025 - Current
- Monitored inventory levels regularly, assisting in stock management and minimizing waste through efficient practices.
- Prepared products following restaurant, health, and safety standards and procedures.
- Implemented improvements in food preparation processes, contributing to increased speed of service without compromising quality.
- Took orders and prepared meals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Assistant
Family's Farm
02.2024 - Current
- Proved basic assistance to when it comes to managing and supervising a coffee farm.
- Assisted with payroll and with supervising the process.
Crew Member
McDonald's Restaurant
10.2024 - 01.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Prepared food items according to quality standards, maintaining consistency and safety protocols.
- Collaborated with team members to optimize workflow, enhancing overall service efficiency during peak hours.
- Resolved customer complaints promptly, improving satisfaction rates through effective communication and problem-solving skills.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Science - Marketing
Augustana College
Rock Island, IL05-2028
Bachelor of Science - Psychology
Augustana College
Rock Island, IL05-2028
Bachelor of Science - Marketing
Augustana College
Rock Island, IL05-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Problem-solving
- Taking orders
- Cleaning and sanitizing
- Safety awareness
- Integrity and honesty
- Interactive communication skills
- Learning agility
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Augustana College Dining Services
02.2025 - Current
Crew Member
McDonald's Restaurant
10.2024 - 01.2025
Assistant
Family's Farm
02.2024 - Current
Bachelor of Science - Marketing
Augustana College
Bachelor of Science - Psychology
Augustana College
Bachelor of Science - Marketing
Augustana College