Ahmarion Reeves
Little Rock,AR
Summary
As a Dynamic Patient Account Representative with a proven track record at Emerus, I have consistently excelled in insurance verification and billing. My adeptness in enhancing customer satisfaction through effective communication and problem-solving has been recognized. I am also recognized for maintaining accurate records and streamlining processes, which have contributed to improved operational efficiency in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Emerus
10.2023 - Current
- Managed patient account inquiries, ensuring timely resolution and customer satisfaction.
- Processed insurance claims and payments, maintaining accuracy in account records.
- Collaborated with healthcare providers to verify patient eligibility and benefits.
- Assisted patients with billing questions, enhancing understanding of financial responsibilities.
Technical Support Advisor
Robert Half
Remote
11.2021 - 07.2023
- Provided technical support for software and hardware issues, ensuring timely resolution for client inquiries.
- Handled approximately 30-45 calls per day from customers.
- Assisted clients in troubleshooting and resolving system errors, enhancing user satisfaction and experience.
- Documented support interactions in ticketing system, maintaining accurate records for future reference and analysis.
- Collaborated with team members to identify recurring issues, contributing to process improvements and knowledge sharing.
Stacker
FedEx
Little Rock, AR
02.2019 - 10.2021
- Mitigated potential hazards within the work environment by consistently following established safety protocols while performing stacking duties.
- Identified and removed products that did not meet quality control standards.
- Collaborated with colleagues to develop more effective strategies for managing the stacking process, leading to improved workflow efficiency.
- Trained new employees on proper stacking techniques and safety measures.
Stacker
HMS Manufacturing
Little Rock, AR
02.2019 - 07.2020
- Operated stacker machinery to efficiently load and unload materials.
- Ensured compliance with safety protocols during material handling operations.
- Conducted routine inspections of equipment to maintain optimal functionality.
- Collaborated with team members to streamline workflow processes.
Education
High School Diploma -
Smart Schools
Gilbert, AZ07.2025
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Data entry proficiency
- Verbal and written communication
- Payment processing
- Administrative support
- Analytical and critical thinking
- Problem identification
Timeline
Patient Account Representative
Emerus
10.2023 - Current
Technical Support Advisor
Robert Half
11.2021 - 07.2023
Stacker
FedEx
02.2019 - 10.2021
Stacker
HMS Manufacturing
02.2019 - 07.2020
High School Diploma -
Smart Schools