Ahrayah Wright
Van Nuys,CA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Burke Williams Day Spas Inc.
Los Angeles, California
07.2022 - Current
- Greeted Burke Williams Day Spas guests and managed front desk check-ins.
- Answered calls and scheduled spa appointments using booking systems.
- Confirmed reservations and communicated service details to guests.
- Processed payments, gift cards, and retail purchases at reception.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved guest questions and directed clients to spa services.
- Coordinated with massage therapists, estheticians, and managers on schedules.
- Maintained lobby appearance and stocked reception supplies.
- Handled membership inquiries and updated guest profile information.
- Answered incoming calls, redirected callers to appropriate personnel or department and took messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Beauty Advisor
Sephora
Los Angeles, CA
02.2019 - 07.2022
- Delivered personalized beauty consultations using Sephora product knowledge.
- Recommened skincare, makeup, and fragrance based on client needs.
- Demonstrated products and application techniques on the sales floor.
- Processed sales transactions through Sephora point-of-sale systems.
- Maintained merchandise displays and organized product replenishment.
- Promoted Sephora loyalty programs and client engagement initiatives.
- Tracked inventory, testers, and store cleanliness standards.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Created a positive shopping experience for each customer through effective communication skills.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Recommended merchandise based on expert product knowledge and client preferences.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Ensured that all displays were neat and organized at all times.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended complementary products based on guest interests or items selected for purchase.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Upsold additional beauty items when appropriate to increase sales revenue.
Beauty Consultant
JC Penney
Los Angeles, CA
09.2016 - 02.2019
- Consulted customers in JCPenney beauty department on skincare and cosmetics selections.
- Matched foundation shades and recommended products using skin type assessments.
- Demonstrated makeup application techniques and beauty product usage to shoppers.
- Maintained brand displays, testers, and merchandising standards across beauty counters.
- Restocked inventory and organized backroom supplies for beauty department readiness.
- Delivered friendly service while resolving product questions and purchase concerns.
- Provided beauty advice and product recommendations to customers.
- Educated customers on proper application techniques for cosmetics products.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Recommended appropriate products to meet customers' individual needs.
- Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
- Showed customers how to apply makeup and other products to achieve desired looks.
Education
North Torrance Highschool
Torrance, CASkills
- Appointment scheduling
- Appointment management
- Sales transaction processing
- Customer service
Timeline
Front Desk Receptionist
Burke Williams Day Spas Inc.
07.2022 - Current
Beauty Advisor
Sephora
02.2019 - 07.2022
Beauty Consultant
JC Penney
09.2016 - 02.2019
North Torrance Highschool