Ahtziri Lopez
Naples,FL
Summary
Dynamic server with extensive experience at Hilton Marco Island Beach Resort, excelling in employee training and customer service. Proven ability to enhance guest satisfaction through effective communication and food safety compliance. Recognized for collaborative teamwork and adept cash handling, ensuring seamless operations in fast-paced environments.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Server
Hilton Marco Island Beach Resort
Marco Island, Florida
04.2024 - Current
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
Food Runner
Fiddlers Creek Foundation
Naples , FL
07.2022 - 05.2024
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
- Ensured compliance with health code regulations related to food storage temperatures.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Effectively multitasked within fast-paced environment.
Server
Phelan Family Brands
Naples
10.2021 - 07.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL08-2022
High School Diploma -
Lely High School
Naples 08-2018
Skills
- Employee training
- Customer service
- Food safety
- Cash handling
- Team collaboration
- Problem solving
Timeline
Server
Hilton Marco Island Beach Resort
04.2024 - Current
Food Runner
Fiddlers Creek Foundation
07.2022 - 05.2024
Server
Phelan Family Brands
10.2021 - 07.2022
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
Lely High School