Aicia Pepperman-LaGro
Goshen,IN
Summary
I am a very hard worker. I am proud to have put two and half years of quality customer service in for Dairy Queen/PolyManagement, even winning a hospitality award during last years awards ceremony. I am an excellent communicator, and a very earnest worker. I built deep bonds with my coworkers and my customers. I will work hard to train and learn anything that I am not familiar with.
Overview
6
6
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
08.2023 - 02.2026
- Prepared and served food and beverages according to established quality standards.
- Maintained cleanliness of dining area, kitchen, and equipment to ensure compliance with health regulations.
- Assisted in training new crew members on service protocols and operational procedures.
- Managed customer transactions accurately using point-of-sale systems to enhance efficiency.
- Collaborated with team members to streamline service processes during peak hours.
- Resolved customer inquiries and complaints promptly to promote satisfaction and repeat business.
- Monitored inventory levels and reported shortages to maintain stock availability for operations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Built relationships with several customers beyond worker and customer. My customers were like family to me, and my coworkers even more so. I built incredible bonds with the people there.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Product Tester
PolyElectronics
07.2021 - 10.2021
- Developed and executed test plans for new electronic products, identifying potential issues.
- Maintained detailed documentation of test results and processes for future reference.
- Assisted in troubleshooting technical problems, providing insights on user experience enhancements.
- Established a strong understanding of industry standards for products through ongoing research and education.
- Collaborated with development teams to address concerns and suggest solutions for identified problems.
- Participated in cross-functional team meetings to share insights, enhance collaboration, and drive continuous improvement efforts across departments.
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 07.2021
- Prepared high-quality sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of work area to ensure compliance with health regulations.
- Assisted customers in selecting menu items, providing excellent service and recommendations.
- Operated cash register, processed transactions accurately, and handled monetary exchanges efficiently.
- Collaborated with team members to optimize workflow during peak hours, enhancing customer satisfaction.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Art Director
Camp Millhouse
05.2021 - 06.2021
- Planned and implemented art activities designed for special needs campers of all ages- during COVID procedures with special care for the "Camp-In-A-Box" activities done hat year
- Collaborated with superiors to ensure the quality of the boxes, and ship them out in a timely manner.
- Worked with peers to clean out the cabins to prepare for the next years campers to be there in person, after the cabins were filled with debris and dirt after the camp wasn't opened the year prior due to COVID related problems.
- Worked closely with peers and campers alike during a seasonal "Prom" themed event
Pizza Maker
Pizza Hut
06.2020 - 09.2020
- Operated pizza ovens and equipment to ensure optimal cooking temperatures and quality.
- Prepared ingredients and toppings following standardized recipes for consistency.
- Trained new team members on food preparation techniques and kitchen safety protocols.
- Collaborated with team members to enhance efficiency during peak service times.
- Assisted in developing promotional menu items based on customer feedback and trends.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Performed work on the "Cut Table" and WingStreet areas of the store, cutting pizza with efficiency and accuracy.
- Ensured the speed and quality of each pizza
Education
High School Diploma -
Goshen Highschool
Goshen, INSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Basic math
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
Timeline
Crew Member
Dairy Queen Grill & Chill
08.2023 - 02.2026
Product Tester
PolyElectronics
07.2021 - 10.2021
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 07.2021
Art Director
Camp Millhouse
05.2021 - 06.2021
Pizza Maker
Pizza Hut
06.2020 - 09.2020
High School Diploma -
Goshen Highschool
Hospitality Award presented by Dairy Queen/ PolyManagement
I was invited to the 2025 PolyManagement Banquet to accept a hospitality award after being voted for it by by coworkers. I went to the ceremony and accepted the award and was deeply grateful for the opportunity.