A. Esmeralda Sandoval
Reno,NV
Summary
The unlimited things I have learned in almost 10 years in property management are endless. However, there is never enough learning to be done. I would love to expand my knowledge and growth with an amazing company. I have the initiative and ambition to succeed.
Overview
8
8
years of professional experience
Work History
Community Manager
MG Properties
Reno, NV
04.2023 - Current
- Manage property with 404 units.
- Coordinated with legal counsel to resolve tenant disputes.
- Handled tenant complaints promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Experience in rehabs
- Send out proper notices when needed, such as renewals, non-payments, 30 -day no cause etc.
- Developed community engagement strategies to enhance resident satisfaction and retention.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Developed annual operating budgets and forecasts.
- Organized community events and activities to strengthen neighborhood relationships and encourage participation.
- Kept properties in compliance with local, state, and company standards.
Community Manager
Kromer Investments
Reno, NV
04.2018 - 04.2023
- Manage properties from 242-340 units.
- Coordinated with legal counsel to resolve tenant disputes.
- Handled tenant complaints promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed final move-out walk-throughs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Communicated effectively with owners, residents, and on-site associates.
- Experience in rehabs
- Responsible for all delinquency and collections.
- Send out proper notices when needed, such as renewals, non-payments, 30 -day no cause etc.
Education
High School Diploma -
Washoe High School
Reno, NV.06-2010
Skills
- Multi-Family Property Management
- Fair Housing Mandates
- Tenant and Eviction Laws
- Maintenance Knowledge
- Unit Vacancies
- Lease Renewals
- Rental Pricing Strategies
- Rent Collection
- Time Management
- Customer Satisfaction
- Community engagement
- Tenant and eviction laws
- Property inspections
Skills
- Tenant Screening
- Rent Manager Experience
- Microsoft and Excel
Timeline
Community Manager
MG Properties
04.2023 - Current
Community Manager
Kromer Investments
04.2018 - 04.2023
High School Diploma -
Washoe High School