Aidan Adams
Athens,GA
Summary
Dynamic customer service professional known for strong customer focus and effective complaint resolution. Experience in coordinating team efforts to improve processes and enhance overall service quality.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
Canton, Ga - Athens, GA
07.2024 - Current
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new staff on operational procedures and customer service standards to ensure consistency in service delivery.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
Customer Service Clerk
Publix
Canton, GA
10.2021 - 07.2024
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Resolved customer complaints promptly, maintaining positive relationships and enhancing satisfaction.
- Collaborated with team members to streamline store operations and improve service delivery.
Education
BBA - Business Administration And Management
Kennesaw State University
Kennesaw, GA05-2028
High School Diploma -
Woodstock High School
Woodstock, GA05-2024
Skills
- Assertiveness
- Customer focus
- Complaint handling
- Problem resolution
- Coordination
- Microsoft Excel
- Time management
- Multitasking and organization
- Team collaboration
Timeline
Customer Service Staff Member
Publix
07.2024 - Current
Customer Service Clerk
Publix
10.2021 - 07.2024
BBA - Business Administration And Management
Kennesaw State University
High School Diploma -
Woodstock High School