Aidan Lombardo
Powell,Ohio
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Server
First Watch
05.2024 - Current
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner.
Barista
Starbucks
09.2023 - 05.2024
- Create personalized and unique experiences for customers by engaging in friendly conversations and remembering their preferences
- Assist in training new baristas on Starbucks standards of customer service and beverage preparation techniques
- Maintain clean and organized workstations to ensure a hygienic and efficient environment for preparing coffee and other beverages
- Continuously update knowledge of new coffee trends, flavor profiles, and brewing techniques to provide customers with the latest and most innovative options.
Medical Billing Assistant
Gallo Eye and Facial Plastic Surgery
10.2022 - 03.2023
- Ensure accurate and timely submission of insurance claims by verifying patient information, treatment codes, and billing amounts
- Collaborate with medical staff to ensure accurate and timely billing for surgical procedures
- Maintain confidentiality of patient records and information
- Verify the accuracy of patient insurance information and update as needed.
Guest Advocate
Target
02.2021 - 12.2021
- Provide exceptional customer service to all guests, ensuring their needs are met and their shopping experience is enjoyable
- Resolve any guest complaints or issues in a timely and satisfactory manner
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
MARKETING -
COLUMBUS STATE COMMUNITY COLLEGE
Columbus, OH05.2025
HIGH SCHOOL DIPLOMA -
OLENTANGY LIBERTY HIGH SCHOOL
Powell, OH05.2022
Skills
Understanding Customer Needs
Timeline
Server
First Watch
05.2024 - Current
Barista
Starbucks
09.2023 - 05.2024
Medical Billing Assistant
Gallo Eye and Facial Plastic Surgery
10.2022 - 03.2023
Guest Advocate
Target
02.2021 - 12.2021
MARKETING -
COLUMBUS STATE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
OLENTANGY LIBERTY HIGH SCHOOL