Aidan McVeigh

Millbrae Pancake House

08.2022 - 08.2023

Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Monitored seating area and checked restrooms regularly to keep spotless.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Assisted managers with quickly resolving service- and food-related issues.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Accommodated special seating requests for guests to enhance satisfaction.
Relayed guest comments or suggestions to manager on duty for further action.
Used cash registers and credit card machines to cash out customers.
Completed daily side work and opening and closing duties without fail.
Answered phone calls to take orders, give information and document reservations.
Provided patrons with estimated waiting times during peak service hours.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Promoted business loyalty by fostering positive customer relationships.