Results-driven professional with a strong focus on customer service and team leadership. Proven expertise in problem-solving, communication, and operational efficiency, contributing to enhanced service quality and sales growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Verizon Wireless
Columbia, Missouri
05.2024 - Current
Assisted in daily operations to ensure smooth store functionality.
Trained new team members on customer service standards and product knowledge.
Managed inventory levels and coordinated restocking efforts for merchandise.
Supported sales initiatives by promoting new products and services effectively.
Ensured compliance with company policies during operational activities and staff interactions.
Sales Representative
Verizon Wireless
Columbia, MO
05.2023 - 05.2024
Sustained exceptional sales figures while prioritizing customer satisfaction.
Delivered product knowledge to facilitate informed purchasing decisions.
Assisted customers in selecting suitable products to meet specific needs.
Leader in store under top district ranking for total monthly sales
Construction Worker
Transformations Construction
Columbia, MO
08.2022 - 05.2024
Assisted in the installation of drywall, insulation, trim work, ceiling tiles and other building components.
Installed interior trim work such as baseboards and moldings around windows and doors.
Cut tiles to fit specific shapes and sizes using appropriate tools.
Installed various flooring types including hardwood, laminate, and tile.
Prepared subfloor surfaces by leveling and repairing as needed.
Assistant Construction Supervisor
Sedona Homes
Columbia, MO
03.2020 - 05.2024
Coordinated daily construction activities and ensured project timelines were met.
Participated in quality control inspections to maintain construction standards and guidelines.
Assisted in managing subcontractor performance and compliance with safety standards.
Verified accuracy of invoices from contractors and vendors.
Customer Service Manager
Schnucks Markets
Columbia, MO
01.2020 - 10.2022
Led customer service team to enhance service quality and support operations.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Performed regular audits of teller drawers for accuracy in counting cash amounts.
Supervised cashier operations including counting money, balancing registers and ensuring accuracy of financial transactions.
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)