Dynamic Assistant Manager with expertise in employee training, conflict resolution, and operational management. Proven ability to enhance team performance and deliver exceptional customer service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cinemark
Ventura, CA
08.2025 - Current
Assisted in training new employees on operational procedures and customer service standards.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Resolved conflicts between team members in an effective manner.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, while setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
Counter Server
Cinemark
Ventura, CA
03.2024 - 08.2025
Prepared and served food and beverages accurately.
Offered details about menu items and suggested choices to meet customer tastes.
Handled customer inquiries and resolved issues promptly.
Managed cash register transactions efficiently and securely.
Followed health and safety guidelines consistently during service.
Restocked shelves throughout shift as needed.
Courtesy Clerk
Vons
Ventura, CA
11.2018 - 07.2019
Assisted customers with grocery inquiries and product location.
Managed shopping carts and ensured cleanliness of store areas.
Provided excellent customer service during busy store hours.
Provided excellent customer service by being friendly and courteous at all times.
Lighting Technician
Company Choir
Ventura, CA
03.2017 - 03.2017
Adjust lighting levels based on director's cues and requirements.
Operate control systems during live shows for optimal performance.
Set up lighting equipment for rehearsals and performances.
Assist in the design of lighting setups for various production types.