Aidan Dooley
North Scituate
Summary
I have extensive experience working directly with clients to resolve technical troubles through the use of software and hardware systems, as well as the maintenance and upgrading of personal computers and handheld devices. Proficient in the setup and troubleshooting of Windows and Mac operating systems, Microsoft Office Suite, Android, and Apple OS systems. I have built a robust clientele who rely on me for technical support in different aspects of business and finance, as well as in professional and academic fields. As a supervisor, I led a team of repair agents and held them to a standard of excellence. Time management, customer satisfaction, accuracy, and speed were my motto.
Overview
8
8
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Warwick
11.2017 - Current
- Analyzed client requirements to design tailored technical solutions.
- Collaborated with cross-functional teams to implement system upgrades.
- Developed and delivered training sessions for end-users on new software.
- Provided ongoing technical support to enhance user experience.
- Documented technical processes and created user manuals for reference.
- Researched industry trends to recommend innovative technology solutions.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
CIA Senior
Geek Squad - Best Buy
04.2024 - 09.2025
- Supervised daily operations to ensure efficiency and adherence to standards.
- Trained new staff on company policies and operational procedures.
- Coordinated team schedules to optimize workflow and resource allocation.
- Conducted performance evaluations to provide feedback and support development.
- Communicated effectively with team members to resolve operational issues promptly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
Ponaganset High School
North Scituate, RI06-2019
Skills
- Technical support
- System upgrades
- Training development
- Client analysis
- Workflow optimization
- Customer relationship management
Affiliations
- I enjoy listen to music on Hi-Fi audio systems through the use of turntables and amplifiers
Accomplishments
- As a Geek Squad Supervisor, I withheld a rank of 23 out of 1,200 stores for three months straight. Managing and achieving sales driven goals.
Languages
English
Full Professional
References
References available upon request.
Timeline
CIA Senior
Geek Squad - Best Buy
04.2024 - 09.2025
Consultation Agent
Geek Squad - Best Buy
11.2017 - Current
High School Diploma -
Ponaganset High School