Ainozira Butler
Waycross,GA
Summary
Dynamic professional with extensive experience in customer service and operational management at Lowe's Home Improvement. Proven track record in problem resolution and workplace safety, implementing process improvements that enhanced efficiency. Skilled in inventory management and team training, consistently achieving sales goals while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
10.2023 - Current
- Supervised daily operations ensuring compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Managed inventory levels, optimizing stock availability and reducing excess waste.
- Oversaw scheduling and task assignments to enhance workflow efficiency within the department.
- Implemented process improvements that increased operational effectiveness and reduced downtime.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and pricing adjustments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Sales Associates
Walmart
Waycross, GA
04.2021 - 07.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays, ensuring products were well-stocked and visually appealing.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members to achieve sales goals and maintain store standards.
Horizontal Construction Engineer
United States Army Reserve
Tifton, GA
08.2016 - 12.2020
- Operated heavy construction equipment to support horizontal engineering projects.
- Assisted in site preparation and layout for construction tasks.
- Collaborated with team members to ensure project timelines were met efficiently.
- Conducted safety inspections and adhered to regulations on job sites.
- Performed routine maintenance on machinery to enhance operational readiness.
- Adapted quickly to changing project requirements and environmental conditions.
- Monitored construction activities to facilitate design specifications and contracts according to schedule and within budget.
- Leveraged scraper to cut and spread fill material.
- Operated tractor-trailer to transport heavy construction equipment.
Collection Agent
ERC
Waycross, GA
06.2018 - 11.2019
- Managed inbound and outbound calls to negotiate payment arrangements with customers.
- Resolved customer inquiries and disputes regarding account statuses and payment options.
- Updated customer account information using CRM software to maintain accuracy and compliance.
- Collaborated with team members to develop strategies for improving collection rates.
- Monitored payment schedules to ensure timely collections and minimize delinquencies.
- Conducted follow-up communications to secure outstanding payments effectively.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Crew Member
Burger King
Waycross
07.2016 - 08.2016
- Delivered exceptional customer service by efficiently processing orders and responding to inquiries.
- Maintained cleanliness and organization of work areas to ensure safety and compliance with health standards.
- Assisted team members in food preparation, adhering to recipe guidelines for quality consistency.
- Operated point-of-sale system accurately, handling cash transactions and providing receipts promptly.
- Trained new crew members on procedures and best practices for optimal performance and safety awareness.
Education
High School Diploma - Culinary
Ware County High School
Waycross, GA05.2016
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
Timeline
Department Supervisor
Lowes Home Improvment
10.2023 - Current
Sales Associates
Walmart
04.2021 - 07.2023
Collection Agent
ERC
06.2018 - 11.2019
Horizontal Construction Engineer
United States Army Reserve
08.2016 - 12.2020
Crew Member
Burger King
07.2016 - 08.2016
High School Diploma - Culinary
Ware County High School