Aisha Barrionuevo
Miami,FL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist
South Florida Dermatology
Miami, FL
10.2023 - Current
- Scheduled appointments and confirmed patient visits using electronic systems.
- Collected patient information and verified insurance details accurately.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Answered phones promptly and directed calls appropriately.
- Scheduled and confirmed patient appointments and consultations.
Front Desk Receptionist
COR medical centers
Miami , FL
08.2020 - 09.2023
- Managed phone inquiries and directed calls to appropriate departments.
- Scheduled appointments and confirmed patient visits using electronic systems.
- Collected patient information and verified insurance details accurately.
- Maintained organized patient files and ensured confidentiality of records.
- Assisted medical staff with administrative tasks and patient coordination.
- Managed office supplies inventory and ordered replacements as needed.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Protected patients by observing strict HIPAA guidelines.
Front Desk Receptionist
The Miami sun Hotel
Miami fl , Fl
05.2018 - 07.2020
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Coordinated reservations using hotel management software efficiently.
- Maintained cleanliness and organization of the front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Handled guest complaints with professionalism and empathy.
- Assisted in processing payments and handling transactions accurately.
- Collaborated with housekeeping to ensure room readiness for guests.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Science - Early Childhood Education
Miami Dade College
Miami, FL 02.2020 - 12.2024
Skills
- Appointment scheduling
- Patient registration
- Insurance verification
- Payment processing
- Multi-line phone management
- Customer service
- Office supply management
- HIPAA compliance
- Confidential record handling
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict management
- Fluent in English and Spanish
- Guest relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Human trafficking awareness training course
References
References available upon request.
Timeline
Front Desk Receptionist
South Florida Dermatology
10.2023 - Current
Front Desk Receptionist
COR medical centers
08.2020 - 09.2023
Associate of Science - Early Childhood Education
Miami Dade College
02.2020 - 12.2024
Front Desk Receptionist
The Miami sun Hotel
05.2018 - 07.2020