Aisha Farrington
Burlington ,NC
Summary
Dynamic Training General Manager at Bojangles with a proven track record in enhancing employee engagement and developing strategic training programs. Achieved superior customer satisfaction scores through effective staff development and ongoing training initiatives. Skilled in training delivery and adept at resolving escalated client issues, fostering a culture of excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Training General Manager
Bojangles
Mebane
04.2018 - Current
- Evaluated the effectiveness of existing training programs, making data-driven adjustments for continuous improvement.
- Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.
- Conducted gap analyses to pinpoint areas requiring additional resources or support in order to achieve desired outcomes
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- trained in recruiting, and hiring of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service
ACS Xerox
Raleigh, NC
06.2015 - 01.2018
- Received superior customer service satisfaction scores for Number consecutive quarters.
- Provided excellent customer service, fostering repeat business from satisfied patrons.
- Exhibited excellent communications and customer service relations skills.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Provided exceptional customer service, resolving escalated issues in a timely manner.
Education
HSD -
East Chapel Hill High School
Chapel Hill, NC2009
Skills
- Training delivery
- Employee engagement
- Strategic thinker
- Staff development
Certification
Servesafe Certified
National Training Store
Timeline
Training General Manager
Bojangles
04.2018 - Current
Customer Service
ACS Xerox
06.2015 - 01.2018
HSD -
East Chapel Hill High School