Aisha Louis
Miami,FL
Summary
Hardworking and dependable professional with experience in customer service and working with people in fast-paced environments. I’m comfortable handling difficult situations, communicating with different types of people, and staying calm under pressure. I follow rules and procedures, work well with a team, and take responsibility for my work.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
Andaz Miami Beach
Miami Beach, Florida
08.2026 - Current
- Handled guest complaints effectively to ensure satisfaction during their stay.
- Assisted guests with inquiries and provided information about hotel amenities.
- Answered phones, responded to inquiries, and took messages.
Host
1Hotel
Miami Beach, Florida
12.2025 - 05.2026
- Anticipated customer needs to deliver personalized service and enhance dining experience.
- Coordinated with kitchen and serving staff to ensure smooth dining operations and resolve concerns promptly.
- Completed assigned tasks to support team operations and improve workflow.
Host
Nikki Beach
Miami Beach, Florida
02.2024 - 02.2025
- Monitored guest flow, optimizing seating to improve service efficiency.
- Handled guest inquiries and concerns promptly for satisfactory resolutions.
- Collaborated with staff to maintain a welcoming and vibrant atmosphere.
Cashier/Cook
Five Guys
Aventura, Florida
11.2021 - 08.2023
- Assisted in training new team members in food preparation and cash handling procedures.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained clean and orderly appearance throughout the kitchen and dining area.
Education
High School Diploma -
Dr. Michael M. Krop High School
North Miami Beach, FL06-2023
Certification
- CPR
Timeline
Front Desk Agent
Andaz Miami Beach
08.2026 - Current
Host
1Hotel
12.2025 - 05.2026
Host
Nikki Beach
02.2024 - 02.2025
Cashier/Cook
Five Guys
11.2021 - 08.2023
High School Diploma -
Dr. Michael M. Krop High School